Privacy Policy

Privacy Policy

Declaration on the Collection of Personal Data

This Personal Information Collection Statement ("PICS") explains, in accordance with applicable data protection regulations:

  • The purposes for which your personal data is collected and used when you visit our website ("Website") or purchase products ("Products")
  • To whom your personal data may be disclosed
  • How you can request access to or correction of your personal data

We may update this PICS from time to time by amending this page. Please review it regularly.

1. Data User

In this policy, "we", "us", or "our" refers to the data user.

2. Data Subjects

This policy applies to the personal data of:

  • Visitors: individuals who visit our website
  • Users: individuals who purchase or receive products
  • Contacts: individuals who contact us via website, email, or other means

3. Data We Collect

3.1 Types of Data

We may collect, store, process, transfer, and use the following personal data:

(a) Visitors:

  • IP address or device identifiers*

(b) Users:

  • Username
  • Account password
  • Full name*
  • Email address*
  • Billing address*
  • Delivery address*
  • Payment information*
  • Telephone number

(c) Contacts:

  • Full name*
  • Email address*
  • Any other information you provide

* Indicates mandatory data

3.2 Mandatory Data

If you do not provide required personal data, we may not be able to provide access to our website, deliver products, or respond to your requests.

4. Purpose and Use of Data

We may use your personal data for the following purposes:

  • To process and fulfil your orders, including billing and payment
  • To create and manage your account
  • To analyse website usage and compile statistics
  • To personalise your experience and improve our services
  • To develop and enhance our website and products
  • For research, testing, and product development
  • To provide customer support and respond to inquiries
  • To send order-related communications (e.g. confirmations, shipping updates)
  • For technical, security, and fraud prevention purposes
  • To comply with legal obligations and regulatory requirements
  • For direct marketing, where consent has been obtained
  • For purposes directly related to the above

We will not use your personal data for other purposes unless:

  • You have given explicit consent
  • The purpose is directly related
  • Required or permitted by law

5. Data Sharing

5.1 Recipients

We may share your personal data with:

  • Our employees and officers
  • Our subsidiaries
  • Shopify Inc. and its affiliates (website and order processing)
  • Payment processors (e.g. PayPal Holdings Inc.)
  • Product suppliers (for delivery purposes)
  • Service providers, including:
    • Administrative providers
    • IT and software providers
    • Data analytics providers
    • Cloud services
    • Credit reference agencies
  • Insurers and financial institutions
  • Legal, financial, and accounting advisors
  • Authorities where required by law
  • Third parties involved in business transactions (e.g. mergers or acquisitions)

5.2 Payment Processors

When using payment processors, you enter into a direct agreement with them and are subject to their terms and privacy policies.

5.3 Data Protection

We ensure confidentiality through contractual safeguards with third parties.

5.4 Additional Disclosure

We may disclose your data to other parties with your prior consent.

6. Cookies

Our Cookie Policy forms part of this Privacy Policy.

Cookies are small data files stored on your device to improve website functionality and user experience.

We use cookies to:

  • Ensure proper website functionality
  • Remember user preferences
  • Analyse website usage
  • Track user behaviour for relevant content and products

We use:

  • Session cookies (temporary)
  • Persistent cookies (remain after closing browser)

Cookie types include:

  • Necessary cookies
  • Functionality cookies
  • Performance cookies

You can manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

After this period, your data will be securely deleted.

8. Access and Correction

You have the right to:

  • Request access to your personal data
  • Request corrections to inaccurate data

We may refuse correction requests if the data is accurate or the request is unreasonable.

We may charge a reasonable fee for processing such requests.

To make a request, please contact us.

9. Direct Marketing

We may use your personal data for direct marketing purposes, including:

  • Promotional offers and product updates
  • Information about similar products
  • Website or service updates
  • Seasonal greetings

We will only do so with your consent.

You may opt out at any time by:

  • Contacting us
  • Clicking “unsubscribe” in marketing communications